Refund policy
RETURN POLICY
Because most of the items are made-to-order and custom-made we do not accept returns.
EXCHANGE POLICY
Because most of the items are made to order and custom-made we do not except exchanges.
REFUND POLICY
In the event, when a refund has to be processed, fully or partially, here is some information on what to expect next:
Refunds:
Current processing time for each refund is 3 - 5 business days from the date of request. If or when approved, refund will be sent to the original payment method within 7 business days from the date of approval. Please note, it may take an additional time for your bank or credit card company to process the refund.
Exceptions / non-refundable items
Certain types of items cannot be returned / refunded, such as:
- "SALE" and "CLEARANCE" items
- Custom Orders
- Gift cards
- All shipping costs and handling fees